Shipping Policy
Shipping Policy
At Lumé, we want your skincare to arrive quickly and safely. Here's everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
- United States: 7–15 business days
- Canada & Australia: 10–20 business days
- United Kingdom & Europe: 10–20 business days
- Rest of World: 14–30 business days
Shipping Rates
- Free Standard Shipping on all orders over $50
- Standard Shipping: $4.99 on orders under $50
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 3 business days for tracking information to update.
Customs & Duties
International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in your order total.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at support@by-lume.com and we will investigate immediately.