Return & Refund Policy

Your satisfaction is our priority. If you're not completely happy with your Lumé purchase, we're here to help.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

How to Request a Return

Email us at support@by-lume.com with your order number and reason for return.
We will respond within 1–2 business days with return instructions.
Once we receive and inspect the returned item, we will process your refund.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been processed.

Non-Returnable Items

Opened or used skincare products (for hygiene reasons)
Items purchased on final sale
Gift cards

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund at no extra cost.